Dear Kinfolk Clients,
Please excuse this mass email. As we try to answer all of the flood of questions and high volume of emails and calls, this form of communication is the quickest way to get back to you with at least some of the answers to the most frequently asked questions.
Thank you for your patience as we work through these difficult times. As you may have heard, the City of New Orleans has shut down all second line parades for the foreseeable future. Until we have the all clear from NOPD and the Office of Police and Secondary Employment, Kinfolk Brass Band will not be permitted to do street parades. In addition, the CDC advises that all events 50ppl and under are cancelled. The Mayor of New Orleans has put a cap on restaurant and bar capacity of 50% of fire code capacity and all must close by 12:00 Midnight. We know you have a lot of questions and we will answer them as best we can below. Please read through the FAQ’s and, if you do not see the answer to your question, feel free to contact me for clarification. We still have a lot of unknowns right now, so we do ask for you to continue to be patient as things change by the minute.
- Will my parade be able to proceed without police escorts?
- Kinfolk Brass Band will follow the directive of the Governor of Louisiana, the Mayor of New Orleans, and the NOPD. Therefore, the band will not be permitted to parade in the street for the duration of the gatherings bans.
- If my event is able to proceed, will the band second line?
- While Kinfolk will not be able to parade in the street for your permitted event, the band is happy to perform a rousing second line within your venue! If your event is not cancelled, please contact us for more details on a 30 minute show for your event.
- If I cancel my event, will I get my money back?
- Kinfolk’s cancellation clause on your signed agreement reads as follows:
- This agreement of Kinfolk Brass Band to perform is subject to proven detention by sickness, accident or accidents to
- Means of transportation, riots, strikes, epidemics, act of God, or any other legitimate conditions beyond the control of the band.
- A deposit is required for all services and all deposits are non-refundable. Balance is due at time of performance service.
- If CLIENT breaches this agreement, CLIENT shall pay Kinfolk Brass Band the total amount of the Contract.
- CLIENT is signing this contract acknowledges authority to do so and hereby assume liability to the amount stated.
With this in mind, we do understand the vast expense of canceling an event and we will do our best to work with you, assessing each cancellation on a case by case basis. Any work that has already been done on your event, including calls, emails, planning, permitting, routing, and all other details that take time or expertise, will be considered in the assessment. We ask that you work with us to come to a fair resolution.
Postponements to later 2020 dates will have a guarantee that all of your payments will be credited to the new date.
- If the event is cancelled by authorities, will I get my money back?
- The above answer still applies.
- If my permit fee or NOPD escort fee was already paid to the city, do I get that money back?
- Yes. In the case that your fees were already paid to the city or to the NOPD, those refunds will be processed. To do this, we must work with the city to get the refund back from them to then refund to you. This process will take time, as you can imagine how many events are canceling, and we ask for your patience as we work with the city on these matters.
- If I don’t cancel my event and decide to postpone to a later date, will Kinfolk credit my payments to the new event?
- Absolutely! As long as your new date is in 2020, would love to reschedule with you and all funds will be credited to the new event date. If your date is rescheduled for a different year, we will need to assess that on a case by case basis.
- Will Kinfolk help us plan the event for the new date?
- While the Parade Packages Kinfolk offers to include parade planning, Kinfolk Brass Band is not an event planning service.
- When will parades be allowed to proceed again?
- At this time, we do not have an answer on when parades will be allowed again. Please see the official statement from the NOPD, received on March 13, 2020 at 12:41PM. This is the last official communication we received about parades as of today.
- How do we stay up to date on the latest information regarding our events and the second line restrictions?
- In addition to the CDC and WHO websites, the following local links are a reliable and up-to-date source of information.